Trust Safety & Insurance

  1. Taxi Hub App security
    1. We do not guarantee that information transmitted over the internet and/or through the taxi hub App is totally secure. Therefore, when you send us information you do so at your own risk. Once we have received it, we take reasonable steps to keep the information secure while it is in our own systems but we do not guarantee that it is secure.
    2. Your use of our taxi hub App and our Services is at your own risk. We do not guarantee that our software application is free from viruses, or that access to our taxi hub App or Services will be uninterrupted. You should therefore ensure that your equipment is protected from viruses and any other interference that could damage your equipment.
  2. Disputes
    1. In the event that there is a dispute or complaint between you and a Provider in relation to the transportation services provided, then we will use our best efforts to investigate the dispute and assist you and the Provider to resolve the dispute.
    2. It is your obligation to notify us of any dispute promptly and within 24 hours of the relevant incident. You may do so by contacting taxi hub:
      1. via email
      2. by telephone
  3. Indemnity
    1. You agree to indemnify, and hold us harmless from any claims, actions, losses or demands relating to or arising out of your use of the taxi hub App and Services, including:
      1. any Content you submit through the taxi hub App or Services;
      2. your use or misuse of the taxi hub App or Services;
  • any violation of these Terms of Use by you or passengers that travel with you;
  1. any violation of third party rights, including Providers by you or passengers that travel with you; and
  2. any unlawful, wilful or negligent act or omission by you or passengers that travel with you.
  3. Provider Liability
    1. You acknowledge and agree that:
      1. when using the taxi hub App and Services, you will not be covered under any insurance provided or held by taxi hub;
      2. Taxi hub does not guarantee that Providers will have their own insurance to cover any loss, damage or claim of passengers; and
      3. Taxi hub does not guarantee that Providers have a legally registered vehicle that is in roadworthy condition or licence to drive.
    2. You acknowledge that when you access and use our Services, you enter directly into a contract with the relevant Provider for their Services. We are not responsible for the behaviour, actions or inactions of Providers you use through the taxi hub App.
    3. Taxi hub will not be held liable nor responsible for any injury, loss or damage experienced by a passenger when using the Services. You confirm and accept this when using our Services, and must bring any claim or action against an individual Provider, rather than us.