1. Users and Accounts
    1. To access and use our Services, you will have to download the taxi hub App onto a compatible mobile device and create a new user account, by providing certain personal information, including your name, identification number, address, mobile phone number, as well as a username, password and payment details;
    2. To create a user account with taxi hub you must be at least 18 years of age.
    3. To use our Services, you must be located within our area of operation.
    4. You are responsible for maintaining the security and confidentiality of your user credential and password and ensuring that these details remain accurate and up-to-date. See our privacy for further information on how we will use your personal information;
    5. You are responsible for any and all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security;
    6. We will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you will be held liable for losses incurred by us or another party due to someone else using your account or password;
    7. You may not use anyone else’s account at any time, nor assign or transfer your account to any other person;
    8. You agree to maintain and update your user information, data and password as required to keep it accurate, current, and complete;
    9. You agree that we may store and use the user information and data you provide us (including payment card information) for use in maintaining your accounts and for billing fees to your payment card;
    10. You agree that we have no responsibility or liability for the deletion or failure to store any Content maintained or transmitted by the taxi hub App or via our Services.
  2. User obligations
    1. You agree and warrant that you will provide us information that is true, complete and accurate.
    2. It is your responsibility to verify the identity of the Provider, confirm the booking and be available at the requested pick-up location.
    3. If you no longer wish to proceed with your booking, you must cancel it as soon as practicable, which may incur a cancellation fee.
    4. When using the Services you and any accompanying passengers must treat Providers with respect and not cause damage to their vehicles or engage in any unlawful, threatening, harassing, obscene, abusive behaviour or activity or any behaviour which we reasonably believe could damage our reputation.
    5. You and any accompanying passengers must comply with all applicable laws as well as any terms and conditions of Providers’ transportation services, including minimum standards of behaviour and intoxication.
    6. You agree that any damage caused by you or other passengers travelling with you in a Provider’s vehicle will incur additional charges, including any cleaning costs due to your or other passengers’ behaviour.
    7. If your mobile phone is stolen or lost, you must immediately notify taxi hub and request your taxi hub account be cancelled or suspended in order to prevent any unauthorised use of the taxi hub App or Services.
    8. You must not harm or attempt to harm the App or its functions or Services in any way, including but not limited to:
      1. removing or altering any copyright, trademark, logo or other proprietary notices or labels from any part of the App;
      2. modifying, adapting, encrypting, decompiling, tampering or reverse engineering all or any part of the App;
      3. reproducing or making derivative works based on the App;
      4. distributing, licensing, leasing, selling, reselling or otherwise exploiting the Services and the App; and
      5. attempting to gain unauthorised access to or impairing any part of the Services, App and related systems or networks.
  3. License to use
    1. We grant you a non-exclusive licence to use the taxi hub App and access the Services only for your personal use and solely for the purpose of obtaining access to transportation services from registered and licensed third party taxi service providers.
    2. The licence granted is for the period corresponding to the period for which you access, download and use the taxi hub App or until such time as these Terms of Use are terminated (whichever is the earlier).
  4. Permitted use and licence
    1. You agree to not use the taxi hub App or Services:
      1. for any purpose that is unlawful or prohibited by these Terms of Use;
      2. in any manner that could damage, disable, overburden, or impair our server, or the network(s) connected to our server, or interfere with any other party’s use and enjoyment of the taxi hub App or Services;
      3. to attempt to gain unauthorised access to any service, other accounts, computer systems or networks connected to our server or services through hacking, password mining or any other means;
      4. to attempt to obtain any materials or information through any means not intentionally made available through our taxi hub App or Services;
      5. to transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
      6. to impersonate any person or entity;
      7. to transmit or otherwise make available any Content that you do not have a right to make available under any law or which infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
      8. to transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation unless expressly authorised to do so;
      9. to stalk or otherwise harass another; or
      10. to collect or store personal data about other users.
    2. We have the right (but not the obligation) in our sole discretion to:
      1. refuse the transmission of any Content via the taxi hub App or Services;
      2. refuse access to or use of the taxi hub App or Services;
      3. remove any Content that violates these Terms of Use or is otherwise deemed by us to be objectionable;
      4. preserve or disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms of Use; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect our rights, property or the personal safety of our staff, other users and the public.
    3. As a condition of your use of our taxi hub App and Services, you authorise us to include you or your organisation’s name in our published list of users.


  1. Limitation of liability
    1. Nothing in these Terms of Use is or should be interpreted as an attempt to modify, limit or exclude any right or remedy, or any guarantee, term, condition, warranty, undertaking, inducement or representation, implied or imposed by legislation which cannot be lawfully modified, limited or excluded.
    2. To the extent permitted by law, we exclude the application of all other guarantees, terms, conditions, warranties undertakings, inducements and representations express or implied by statute or otherwise.
    3. You agree that you do not rely on any guarantee, term, condition, warranty, undertaking, inducement or representation made by us or on our behalf which is not expressly stated in these Terms of Use.
    4. Where any legislation implies or imposes a guarantee, term, condition, warranty, undertaking, inducement or representation in relation to this document and we are not able to exclude that guarantee, term, condition, warranty, undertaking, inducement or representation (Non-Excludable Provision), and we are able to limit your remedy for a breach of the Non-Excludable Provision, then our liability for breach of the Non-Excludable Provision is limited to (at our election):
      • in the case of goods, the repair or replacement of the goods or the supply of equivalent goods (or the payment of the cost of doing so); and
      • in the case of services, the supplying of the services again (or the payment of the cost of doing so).

Subject to our obligations under the Non-Excludable Provisions and our maximum aggregate liability to you in respect of any one claim or series of connected claims under these Terms of Use or in connection with its subject matter, whether arising in or for breach of contract, negligence or other tort, breach of statutory duty, or under an indemnity or otherwise is limited to $50.

Subject to our obligations under the Non-Excludable Provisions, we will not be liable to you for any incidental, special, punitive, consequential or indirect loss or damages, lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the taxi hub App or our Services.

Subject to our obligations under the Non-Excludable Provisions,  neither we, nor any of our employees, agents or officers are liable to you for any direct or indirect loss or liability, or any costs, charges or expenses you incur in connection with or arising from:

  1. information published, displayed or available through our taxi hub App or provided via our Services;
  2. any action taken, failure to act, decision made or reliance by you on the basis of the Content and the data and information in the taxihub App and provided through the Services;
  3. any modification, suspension or discontinuance of the taxi hub App or our Services;
  4. any errors or delays in the Content, or for any actions you or third parties may take in reliance on it;
  5. your use of any services or offering provided by any individual, firm or company or Provider referred by us to you via the taxi hub App or our Services.